In the interests of hygiene and for your own protection, unfortunately we cannot accept returns of earrings. This does not affect your statutory rights.

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General UK policy

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If you wish to return your order, Lady.AN London offers a 28-day returns period from the date your parcel is signed for.

Please write to team@ladyan.co.uk stating ‘return’ and your order number, and we will provide simple instructions and a Royal Mail postage label via email.  Your order number can be found on the packing slip that was dispatched with your item. 

The purchaser is responsible for securely packaging and returning the item, and using the supplied postage label (pre-paid by Lady.An London). 

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Conditions of refund

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To receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we will not be able to provide you with a refund. In this unlikely instance, we will provide images and documented evidence in support of our decision. Our decision will be final, and we will return the item to you, free of any charges.  Your statutory rights are not affected. 

Subject to these terms, a refund will be issued within 7 days of receipt of the returned item.