Lady.An London is the trading name of LADYAN UK LTD, a company registered in the United Kingdom, under registration number 16192435.

This policy is issued by LADYAN UK LTD, and hereinafter referred to as "we", “us”, “we’re”.

 

1. What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile. We do not access nor store card payment data. All direct payment gateways are provided by Wix.com. Please refer to Wix.com for more information on the payment gateway policies.

 

2. How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

a)To provide and operate the Services;

b)To provide our Users with ongoing customer assistance and technical support;

c)To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

d)To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

e)To comply with any applicable laws and regulations, eg. General Data Protection Regulation (GDPR).

 

3. How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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4. How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

5. Cookie Policy

a)How We Use Cookies

We use cookies and similar technologies to enhance your browsing experience, improve our services, and ensure website functionality. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their usage.

b)What Are Cookies?

Cookies are small text files stored on your device when you access our website. They help us provide essential functionalities, analyze usage patterns, and personalize your experience.

c)Cookies We Use

We may utilize the following types of cookies on our website:

 

i)Essential Cookies
These cookies are necessary for the basic operation of our website, ensuring secure and smooth functionality:

o   client-session-bind

o   server-session-bind

o   XSRF-TOKEN

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ii)Performance and Analytics Cookies
These cookies help us analyze and improve our website performance and understand user behavior:

o   _wixAB3|*

o   fedops.logger.sessionId

o   bSession

o   SSR-caching

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iii)Functional Cookies
Functional cookies allow us to save preferences and provide enhanced features:

o   svSession

o   hs

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iv)Security Cookies
These cookies are designed to maintain the security and integrity of our website:

o   TS*

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d)Managing Cookies

You can control or delete cookies through your browser settings. Blocking cookies may impact some website features.

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e)Updates to This Policy

We may update this policy to reflect changes in our cookie practices or legal requirements. Please revisit this page periodically to stay informed.

 

6. Contact Us

If you have any questions about this policy, please contact us at team@ladyan.co.uk